> For the complete documentation index, see [llms.txt](https://auproxies.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://auproxies.gitbook.io/documentation/frequently-asked-questions.md).

# Frequently Asked Questions

## Can I request User: pass proxies?

* If your sneaker bot doesn't allow IP auth proxies, we will gladly change your proxies to user: pass. Just create a ticket in the client discord server and leave your purchase email.

## What speeds should I be expecting?

* To receive the best speeds while using our proxies, make sure to use a service provider such as Google Cloud, Amazon Web Services, and Vultr VPS.
  * **Note**: Make sure to purchase the correct location that is closet to your server location (Virginia proxies with a Virginia server).
* When doing this, you can expect speeds of around:
  * Captcha DC = 85-100ms
  * ISP DC = 80-100ms
  * Residentials = 1000-2500ms

## What's the difference between sticky and rotating on residential plans?

* Residential plans come with both a ‘sticky’ and ‘Rotating’ option. Sticky simply maintains the same IP while refreshing every time on a website. While rotating will generate and use a new IP every time it refreshes the page (best for monitoring).

## Can I receive a discount?

* At the time being, we only offer discounts to certain groups. If you are a group owner and would like a group buy, make a ticket in the client-server and we can get one set up!

## Do you offer refunds?

* This is a digital product which means **NO** refunds under any circumstance.

## Am I allowed to use these proxies for captcha harvesting?

* Yes we do allow the use of captcha harvesting.

## When am I expected to receive my proxies?

* After you purchase a plan, the proxies are automatically loaded onto your user dashboard at <https://auproxies.com/Datacenter> for datacenter proxies and <https://auproxies.com/Residential> for residential orders.

## How many IP addresses am I allowed to auth at one time?

* You are allowed to auth up to 5 addresses at the same time.