> For the complete documentation index, see [llms.txt](https://auproxies.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://auproxies.gitbook.io/documentation/datacenter-proxies/troubleshooting.md).

# Troubleshooting

(commonly asked errors & issues)

## Why does the site say "Closed for a groupbuy!"

* This simply means that one of our partnered groups is having an exclusive sale for their members only.
* The site will open approximately an hour after it has started.

## Why do my proxies come out as 'bad' in my bot?

* Make sure that you are using the correct list.
* Double-check to see if you are using the correct authenticated IP address. 

## My bot doesn't support IP: auth proxies, can I request user:pass?

* Yes! Just click the user:pass switch

## I forgot to renew, is there a way for me to retrieve the same list of proxies?

* Unfortunately, once your plan has expired, we are unable to retrieve your old list of proxies.