> For the complete documentation index, see [llms.txt](https://auproxies.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://auproxies.gitbook.io/documentation/residential-proxies/troubleshooting.md).

# Troubleshooting

(commonly asked errors & issues)

## My proxies are coming up as bad in my bot

* Make sure that your IP address is authed correctly
* Try generating a new list 

## My bot doesn't accept IP: auth proxies, is there user: pass residentials?

* Yes, there is user: pass residentials, use the "resi upstream" option to get user: pass.

## I have an issue that isn't solved by reading the documentation; what should I do?

* You can contact us through many different ways:
  * You can shoot us a dm on Twitter @AUProxies
  * Or make a ticket in our client discord server